We Want Your Feedback -

We Want Your Feedback

  • Equilibar David Reed

As we make progress toward ISO 9001, Equilibar Operations Manager David Reed shares some thoughts on the importance of honest feedback

Every company says they are customer oriented, but what does that mean?

I’ve spent a lot of time over the past year thinking about this question and how the concept of being customer oriented can be turned into reality. The truth is that the only way we can know how our customers feel about our products and services is by asking them about their own personal experience with Equilibar.

In the past few months, we’ve been using surveys at three different stages of customer contact. So far, the response has been great. I actually look forward to reading each and every survey entry. I’ve never been so happy to hear a complaint because it is an opportunity to get better.

Getting better is termed ‘continuous improvement’ in ISO9001 lingo. As we make progress toward being certified to the latest ISO standard, these surveys will play an important role.

From the first phone call you make through your 100th order with us, I want your entire experience to keep getting better and better.

If you’ve received a survey from us, please help us complete our mission by taking three to five minutes to fill it out. Beyond that, I personally invite you to get in touch with me or any other member of our customer response team at any time. We honestly welcome your feedback.

Categories
Equilibar News
Schematic showing vacuum holding table with vacuum regulator

Meeting the challenges of vacuum holding applications

Vacuum technology is commonly used to hold objects in place for processing or positioning. Vacuum table, vacuum conveyor and vacuum pick-and-place operations are examples of this type of application. In most vacuum holding applications, flow rate and pressure vary significantly during start-up and when disruptions occur in the manufacturing process. While some vacuum applications are Read More

Read More