Support -

Support

Customer service is our top priority at Equilibar

At Equilibar, we strive to give very prompt response to all customer support inquiries. If you are experiencing a problem with your Equilibar product, please contact our office and speak directly with one of our Application Engineers.

Telephone: (828) 650-6590

Email: inquiry@equilibar.com

Troubleshooting Guide for Common Issues
(Equilibar Back Pressure Regulators)

Problem Possible Solutions
Maximum flow is reduced Clean out internal orifices.
External leak around diaphragm
  1. Check for loose screws.
  2. Check for misaligned flanges, O-rings, or diaphragm.
  3. Check for scratched sealing surface.
Chatter on the downstream tubing(liquid applications only) Increase outlet piping size or install air pocket or bladder in exhaust. Consult factory for further assistance. Read more here.
Air in Process Exhaust (liquid) Replace diaphragm.
Process fluid out of Reference Port Replace diaphragm.

Our Customer Response Team is available through phone or email to assist with you with product support.

Equilibar News

Design Engineer Ryan Heffner

BioPharma fluid control questions? Talk to Ryan Heffner at INTERPHEX April 2-4

Design engineer Ryan Heffner played an instrumental role in developing Equilibar’s FD series of sanitary fluid control valves as well as our single use valve for BioPharma applications.  “From a humanitarian perspective, I think medicine as a whole is super exciting for researchers,” he said. “It feels as if we’re at the dawn of a Read More

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