Support - Equilibar Equilibar

Support

Customer service is our top priority at Equilibar

At Equilibar, we strive to give very prompt response to all customer support inquiries. If you are experiencing a problem with or have a question about your Equilibar product, please contact an application engineer by phone or email.

Telephone: (828) 650-6590
Email: inquiry@equilibar.com

Some common questions are answered in the troubleshooting guide below. There are also links in the navigation panel at the left leading to more support pages with information about safety, maintenance and performance of our products. For product-specific information, please visit our product downloads page.

Troubleshooting Guide for Common Issues
(Equilibar Back Pressure Regulators)

Problem Possible Solutions
Maximum flow is reduced Clean out internal orifices.
External leak around diaphragm
  1. Check for loose screws.
  2. Check for misaligned flanges, O-rings, or diaphragm.
  3. Check for scratched sealing surface.
  4. Check for O-ring damage
Chatter on the downstream tubing (liquid applications only) Increase outlet piping size or install air pocket or bladder in exhaust. Consult factory for further assistance. Read more here.
Air in Process Exhaust (liquid) Replace diaphragm. Read more here.
Process fluid out of Reference Port Replace diaphragm. Read more here.

Equilibar customer support team photo collage

Our Customer Response Team is available through phone or email to assist with you with product support.

Equilibar News
engineer in laboratory

Innovators serving innovators

Earlier this month, I got a nice surprise in the mail—a plaque from the Federal Laboratory Consortium recognizing Equilibar’s collaboration with Lawrence Livermore National Laboratory (LLNL) to develop emergency ventilator technology. The plaque brought back many memories. Just one year ago, as COVID was quickly becoming an international crisis, the Equilibar team was working long Read More

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