Support -

Support

Customer service is our top priority at Equilibar

At Equilibar, we strive to give very prompt response to all customer support inquiries. If you are experiencing a problem with your Equilibar product, please contact our office and speak directly with one of our Application Engineers.

Telephone: (828) 650-6590

Email: inquiry@equilibar.com

Troubleshooting Guide for Common Issues
(Equilibar Back Pressure Regulators)

Problem Possible Solutions
Maximum flow is reduced Clean out internal orifices.
External leak around diaphragm
  1. Check for loose screws.
  2. Check for misaligned flanges, O-rings, or diaphragm.
  3. Check for scratched sealing surface.
Chatter on the downstream tubing(liquid applications only) Increase outlet piping size or install air pocket or bladder in exhaust. Consult factory for further assistance. Read more here.
Air in Process Exhaust (liquid) Replace diaphragm. Read more here.
Process fluid out of Reference Port Replace diaphragm. Read more here.

Our Customer Response Team is available through phone or email to assist with you with product support.

Equilibar News
video computer automation high vacuum

New video demonstrates computer automation of high vacuum control

In a new video, Equilibar founder Jeff Jennings demonstrates computer automation of high vacuum control using an Equilibar® vacuum regulator (EVR).  This technology can be especially useful in vacuum distillation and analytical chemical applications. In the video, an Equilibar EVR-3 is automated using an electronic pressure controller in a closed-loop PID setup. Jeff reviews the Read More

Read More