{"id":1625,"date":"2013-12-26T18:10:05","date_gmt":"2013-12-26T18:10:05","guid":{"rendered":"http:\/\/equilibar.conscioweb.com\/?page_id=1625"},"modified":"2025-07-30T12:45:37","modified_gmt":"2025-07-30T16:45:37","slug":"support","status":"publish","type":"page","link":"https:\/\/www.equilibar.com\/ko\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"grid\"><div class=\"c-two-third \">At Equilibar, we strive to give very prompt response to all customer support inquiries. If you are experiencing a problem with or have a question about your Equilibar product, please contact an application engineer by phone or email.<\/p> <p style=\"padding-left: 30px;\">Telephone: (828) 650-6590<br \/> Email: <a title=\"Mail to Equilibar Applications Engineering\" href=\"mailto:inquiry@equilibar.com\">inquiry@equilibar.com<\/a> <\/p> <p>Some common questions about our back pressure regulators are answered in the troubleshooting guide below. There are also links in the navigation panel at the left leading to more support pages with information about safety, maintenance and performance of our products.<\/p> <p>For detailed product-specific information, please visit our <a href=\"https:\/\/www.equilibar.com\/support\/downloads\/\">product downloads page<\/a> <\/p> <p>See our <a href=\"https:\/\/www.equilibar.com\/stc\/\">standard terms and conditions<\/a> for information about warranty and returns.<\/p> <h3>Troubleshooting Guide for Common Issues<br \/> (Equilibar Back Pressure Regulators)<\/h3>  <div class=\"table-wrapper\"><table class=\"simple\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\"> <thead> <tr> <th valign=\"top\" width=\"230\"><strong>Problem<\/strong><\/th> <th valign=\"top\" width=\"350\"><strong>Possible Solutions<\/strong><\/th> <\/tr> <\/thead> <tbody> <tr> <td valign=\"top\" width=\"217\">Maximum flow is reduced<\/td> <td valign=\"top\" width=\"349\">Clean out internal orifices.<\/td> <\/tr> <tr> <td valign=\"top\" width=\"217\">External leak around diaphragm<\/td> <td valign=\"top\" width=\"349\"> <ol> <li>Check for loose screws.<\/li> <li>Check for misaligned flanges, O-rings, or diaphragm.<\/li> <li>Check for scratched sealing surface.<\/li> <li>Check for O-ring damage<\/li> <\/ol> <\/td> <\/tr> <tr> <td valign=\"top\" width=\"217\">Chatter on the downstream tubing (liquid applications only)<\/td> <td valign=\"top\" width=\"349\">Increase outlet piping size or install air pocket or bladder in exhaust. Consult factory for further assistance. <a href=\"https:\/\/www.equilibar.com\/support\/water-hammer-chatter-with-back-pressure-regulators\/\">Read more here.<\/a> <\/td> <\/tr> <tr> <td valign=\"top\" width=\"217\">Air in Process Exhaust (liquid)<\/td> <td valign=\"top\" width=\"349\">Replace diaphragm. <a href=\"https:\/\/www.equilibar.com\/support\/maintenance-spare-parts-rebuild-instructions\/\">Read more here.<\/a> <\/td> <\/tr> <tr> <td valign=\"top\" width=\"217\">Process fluid out of Reference Port<\/td> <td valign=\"top\" width=\"349\">Replace diaphragm. <a href=\"https:\/\/www.equilibar.com\/support\/maintenance-spare-parts-rebuild-instructions\/\">Read more here.<\/a> <\/td> <\/tr> <\/tbody> <\/table><\/div>  <\/div> <div class=\"c-one-third \"> <a href=\"https:\/\/www.equilibar.com\/wp-content\/uploads\/2024\/03\/supportStaff-WEB.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40005\" src=\"https:\/\/www.equilibar.com\/wp-content\/uploads\/2024\/03\/supportStaff-WEB.jpg\" alt=\"Equilibar Support Staff Photo\" width=\"493\" height=\"421\" srcset=\"https:\/\/www.equilibar.com\/wp-content\/uploads\/2024\/03\/supportStaff-WEB.jpg 493w, https:\/\/www.equilibar.com\/wp-content\/uploads\/2024\/03\/supportStaff-WEB-300x256.jpg 300w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><\/a> <\/p> <p>Equilibar team members are available to assist you with product support.<\/p> <a id=\"button-counter-1\" class=\"button medium type-simple\" href=\"https:\/\/www.equilibar.com\/about\/equilibars-customer-response-team\/\" >Meet our Team<\/a> <p>For product or process support, please email <a href=\"mailto:inquiry@equilibar.com\">inquiry@equilibar.com<\/a> <\/p> <p>For return materials authorizations and support, please email <a href=\"mailto:returns@equilibar.com\">returns@equilibar.com<\/a> <\/p> <p>To set up a new account, download our <a href=\"https:\/\/www.equilibar.com\/PDF\/Equilibar_Customer_Credit_Application.pdf\">credit application<\/a> <\/p> <p>Please contact <a href=\"mailto:accounting@equilibar.com\">accounting@equilibar.com<\/a> if you have questions about the application.<\/p> <\/div><\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidebar-left.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1625","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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